Let me start by saying that I am a fan of Priceline, and use them frequently. I know how they work and have no issues with their usual stance of "no refunds, changes, etc". However, I feel my situation may warrant some consideration.
I booked 4 hotel rooms in Orlando, FL for the night of 9/11/04. Myself and some colleagues were going to attend a convention at the Orlando Convention Center. For those of you who may live in a cave without the benefit of news, the Orlando area has been hit by TWO! Hurricanes in the last 3 weeks. Because of this, the show organizers decided to move the show to mid-October.
I contacted Priceline to see if, given the situation, there was anything that they could do. I told them I don't want a refund, I just want to reuse the rooms on a different date. I even offered to pay a reasonable change fee. I even called the hotel who agreed NOT to charge Priceline for the rooms that night. Priceline has nothing to lose here! I let Priceline know of this.
My pleadings fell on deaf ears, of course. They did go so far as to tell me that if it had been the previous weekend I could have gotten some sort of credit. They also told me that if another hurricane hits FL before the weekend I may have a chance. So the only recourse I have with Priceline may be if Hurricane Ivan makes it here before the weekend.
Priceline, give me a break here! Surely you can make exceptions when it comes to forces beyond anyone's control! You won't even lose money here. You can even make addditional money if you charge me a reasonable change fee! Help a fellow out, Priceline!
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