We are average cruisers. We cruise on average once a year but often with family and have booked 15 cruiseship cabins in the last 6 years. Our last cruise was in June was a 14-day cruise in Norway with Holland America.
We booked the cruise through cruisedirect.com. We like the interface of their web site but their customer service is simply not in line with $3000 per person cruises. During our last cruise, for example, we experienced several issues that left us with the impression that cruisedirect.com is a low-tier supplier.
Our request for a table in the dining room was never communicated to Holland America in spite of our repeated requests (Holland America refuses to discuss any booking details prior to the cruise and sends you back to the agent who booked the cruise...). Cruisedirect.com takes more than 48 hours to respond to e-mails. Our request to speak to a supervisor resulted in an e-mail 5 days later.
In summary an ok service but certainly not what you should expect from a company booking upscale cruises. Do not expect great service from cruisedirect.com
0 comments