I won't repeat the whole story.in short, I got their offer in the mail, called, got a "better price" @$498 pp. Then, stumbled upon this site. Needless to say, I immediately called to cancel and asked for a full refund. As soon as I got a run-around, ie. Call back tomorrow, etc., I called my credit card company (Visa) and disputed the charge. They are sending me a form in the mail, in the meantime I'm not responsible for the charge. However, I tried contacting RPR customer service again.
After being passed to several "representatives", I spoke to George Norman. I honestly told him that I cancel due to what I read in the consumer complaints. He assured me that the company addressed the problem and even offered me a 100% satisfaction guarantee letter. Again, I asked for a full refund citing Massachusetts Consumer Protection Laws. I also told him that I've disputed the charge through my Visa.
In the end, he said that the best he can do is to reduce my deposit by $249, which will take 7-10 business days. Funny, it only took them 2 seconds to CHARGE my card. It still leaves me out $250 I'm fairly confident that my credit card will get the money from the RPR, as they are well equiped to deal with fraud and the law is very clear here.
However, on a positive note, nobody was rude to me. George Norman was nothing but curteous and professional throughout our conversation. May be there is still hope for other consumers.
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