I hope that most people are smarter than me and look at this site before calling Ramada Plaza Resorts for their "free" vacation. I let them sell me, THEN I checked the internet for their reputation, which, as you can see, is atrocious. However, there are a couple letters on here that tell you exactly how to get your money back, I followed their instructions and it worked. First I called RPR to give them a chance to prove themselves reputable and refund my money without threats. I was transferred to a Henry Perez who was rude and condescending, hung up on me and then would not take any further calls. I attempted to email them at the customer service email address on their website, and it turned out to be an invalid address.
Here is a copy of the letter that I faxed to their office. I recieved my refund in less than a week directly to my credit card.
Subject: Telephone and Mail Fraud reference # FT*
This letter is being faxed. The email address given is a false email address that rejects email. This appears to be another clear example of this company's disreputable practices. This letter was faxed well within the 72 hour period that all buyers have to change their mind when responding to a solicitation.
Dan Lambert
Ramada Plaza Resorts
2419 E Commercial Blvd. #100
Fort Lauderdale, FL 33308
Tel: (954) 630-9449
Fax: (954) 567-9399
I am sending this email, and will follow by fax and certified mail, to request a full refund of the $368 charged to my credit card and a cancellation of the $61/mo charge that you expect to charge my card. After investigating your company and learning of the numerous complaints and class action suits against your company, I no longer feel comfortable dealing with this company. I attempted to discuss this by phone today and spoke with a Mr. Henry Perez who hung up on me and then would not answer subsequent calls.
If you are the reputable company that you purport to be, you will issue me a full refund of the monies charged within 5 days. I will be sending a copy of this letter to the Attorney General of florida and the Attorney General of Maryland.
This letter is a formal demand letter for full refund of the above funds. Ramada Plaza Resorts has willfully and knowingly violated Florida's Deceptive and Unfair Trade Practices Act by engaging in unfair methods of competition, unfair, unconscionable and deceptive trade practices, including, but not limited to, travel scams, and false or misleading advertising.
Ramada Plaza Resorts OFV/IM, LLC is in violation U.S. Postal Service Mail Fraud Laws since you chose to send your false and misleading advertising and propaganda via the U.S. Mail.
Complaints against Ramada Plaza Resorts, Ellen Wasserstrom, Registered Agent, Daniel Lambert, Manager, Robert Tantalo, Manager, and James Verrillo, Manager, have been filed with the following agencies:
Florida Division of Consumer Services
Florida Attorney General
United States Postal Service
Texas Attorney General
As stated, I expect a full refund of the money charged to my account immediately.
Bobbie *
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