Greyhound bus es are the cheapest when it comes to price. I have been traveling a lot in and out of New York and everytime, I look for frequency of departures and the availibility of cheap fares at different times.
One should not jump to conclusions, the first time something happens. I used greyhound bus service a couple of times and it really disappointed me.
To start with the staff at Port Authority terminal is really rude. They are not willing to help. They just keep directing you in one direction or the other. They are really slow at information and ticket windows. There are long lines at any given time. I had to wait for 40 minutes in a queue just to get my ticket's time changed. There was only one person at a rush hour at Port Authority that is suppoesdly the busiest terminal they have. Further adding to the misery, the one dealing at the time, when I was there, was really slow. He was talking on the phone or with other colleagues who were just standing there. When I complained with some other people who were waiting, he said he cannot be fast enough and he was no 'super man'.
Drivers are not friendly at all. I saw a man standing outside with his luggage but the driver won't open the door because he was one minute late. You rarely see such rules over ruling especially when you are traveling. Companies should be accomodating and flexible for their customer service.
Their web ticket from NYC to Hartford, CT is 17 dollars. I had to change its time and I paid 15 dollars just for the change of time. It is almost the same amount as you would pay for a new ticket.
The buses arrive usually late (15 to 30 minutes) from the appointed hour that makes the service unreliable in case you are packed on schedule.
In terms of quality of service, comfort and staff attitude, my experience hasn't been pleasant. Others might disagree.
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