I'm REALLY disappointed using the atmosphere preparations that Viking created. I've created towards the boss, but haven't had the thanks to a telephone call.
April 29
Torstein Hagen
Ceo
Viking River Cruises
5700 Canoga Avenue # 200
Woodland Hills, CA91367-6569
Topic: scheduling number1285702
Dear Mr. Hagen:
I'm writing to find your help concerning the airline travel plans which were produced in combination with all the subject Booking Quantity. The journey path to our preliminary China location, Shanghai, is from Detroit to Bay Area to Beijing to Shanghai. Complete flight hours are twenty (19) along with a whole greater than five (5) hours of layover period in Bay Area and Beijing. Hence, we’ll be touring significantly more than twenty four hours before we ultimately land in Shanghai after which we’ll have nevertheless additional time before we're bedded down within our Shanghai hotel.
I believe that is unconscionable to get a business that espouses about the presentation due to their Viking Traveler Culture, “He who returns from the trip isn't just like he who left.” I request, parenthetically, may the routing selected by Viking change people in the manner that you simply wish? Our feeling is the fact that the majority of your tourists aren't within their thirties which several/the majority are near our ages, 74 and 71.
You will find options for this routing. For instance, Usa provides both unlimited plus one-stop routes. Our feeling is the fact that Viking selected our routing without thought of its visitors as well as their ages.
I called Viking Friday, April 26, to determine if modifications were feasible and was informed no, UNTIL I had been prepared to spend $300 per individual ticket modify ($600 total). I experienced it was undesirable and requested to talk to the clerk’s boss and was FUNDAMENTALLY sent towards the supervisor’s style mail. I quit a note, but haven't obtained the required return phone.
Had I recognized that Viking might course people on this type of circuitous route, needing significantly more than twenty four hours of travel-time, I'd have created our concerns independent of Viking, or maybe may have selected another tour business. We've visited with Viking (London to Prague) last year and discovered it to be always a pleasant and enjoyable journey. Nevertheless, I created my very own airline travel plans.
To sum up, I'm requesting that you simply intercede on our account. The airline travel plans produced by Viking are barely appropriate. Only at that late day we may be caught together, however the storage of touring for a lot more than twenty four hours will even stay in our thoughts. Viking might have done it differently. The worker I spoke to might have been more friendly. The boss might have delivered my phone as required in my own voice-mail. Please support.
Truly,
John and Dian Hornick
Lasting Target
4706 Montego Pointe Method, #103
Bonita Springs, FL 34134
Cell: 269-352-7878 E-mail: [email protected] Journey Starting Tackle
11271 Lindbergh Street
Poplar Grove, Illinois 61065
Cell: 269-352-7878 E-mail: [email protected]
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