During transportation of my wife's baggage en route from Anchorage Alaska to Manila Philippines 09/27 Korean air accepted liability after furnishing a PIR and BIR damaged baggage and lost possessions report. Being it that the baggage damage was reported in Manila to Korean air the complaint landed with a Jerwin Miranda and a Henry Pagtakhan Korean airport staff based in Manila who were in charge of all correspondence between my wife and I. On Jan 31 these two representatives after pressure from us to do something sent a PIR and a BIR to their head office in Seoul, these two documents were a recording of damage done with photographs included and a list of lost possessions from the damaged bag.
The most recent development was 04/192 when Jerwin Miranda phoned us in Anchorage as we have now returned from the Philippines after seven months. The phone call was to ask my wife to sign a blank claim form stating that Korean air had settled the claim and that he would somehow try to send us the amount owed but had difficulty figuring on how to do that.
0 comments