The Ramada Cleveland Airport West was listed as a 3 star hotel. However, the room that I was given had a door to the outside that was rotted such that there was an 1" gap at the bottom of the door. I had to stuff a towel under the door to seal the gap.
The desk chair looked as if someone pooped on it. There were other stains equally gross. The carpet was absolutely filthy. I have never seen such a dirty floor. It looked as if it had never been cleaned.
I booked the room through Travelocity and called them to ask for a refund. They contacted the hotel owner who would not refund the lodging fee. When I called him, he got irate that I'd complained to Travelocity and Ramada and claimed that my "legal" action made it impossible for him to refund any money until he saw the nature of the complaints. Clearly Shariff, his name, thought that he had a right to misrepresent his hotel on the internet and that consumers have no right to object to the filth in his rooms.
Note that when I complained to the desk clerk in the morning, he offered another room. He showed it to me and the carpet was more filthy that the prior room. Honestly, it looked like a crime scene.
I feel sorry for anyone who books a room at this Ramada. Avoid it at all costs.
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