Usacomplaints.com » Traveling & Tourism » Complaint / Review: Ramada Inn - Refusal to honor complimentary certificate. #840345

Complaint / Review
Ramada Inn
Refusal to honor complimentary certificate

I purchased a-3 times/2-night stay for that Ramada Historical in St Augustine FL. I really like St Augustine, and so I instantly attempted to create a reservation using my certification. I met with trouble producing the reservation, they attempted to cost me additional for that two evenings, despite the fact that I mentioned it had been a free document.

Finally, after supplying a duplicate of the certification, I had been permitted to create the reservation for 7/22 & 7/23. I had been provided a verification # for that reservation. My spouse in August passed the resort to check on it out, and informed the leading table we'd a certification to get a low-smoking free space in July.

I had been really thrilled the 7/23 was my birthday and my spouse had created unique ideas for that weekend. After I created my reservation I offered my charge card info to guide the area. Nevertheless, whenever we got towards the Ramada Historical I had been informed they'd not recognize my 3/2 evening certification, simply because they were under new administration and also the "bank" wouldn't allow them recognize any records! I had been informed they offered my space, Easily needed a room I really could possess a SMOKING room for $99.00 a night! I've medical issues that will allow it to be difficult to remain in a smoking space! I quit sobbing.

I'd prepared this weekend cautiously having restricted resources! We went around, it-not no problem finding a good/affordable accommodation on the Friday evening! Lastly, I had been so annoyed I stated here is a resort, (Travel Resort) obtain a space and so I could possibly get some rest! 24 hours later we shifted to Regency Resort/Fits, it had been good. Whenever we got home I beginning publishing emails towards the Better Business Office/Vacation consultant/google/everybody I really could think about. Subsequently, on 7/26 a cost was published to my charge card for $71.49 for that Ramada Old Resort, to get a space used to donot remain in! We invested $187.00 on resort rooms (two evenings), when must have had the opportunity to make use of our certification.


Offender: Ramada Inn

Country: USA

Category: Traveling & Tourism

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