August RPR called my cell phone and offered me a deal in which I "THOUGHT" was the perfect get away for my husband and myself; being that we had been married for three years and never been on a vacation, due to the military. I was fresh from the army and my husband was in Iraq serving our country; "instead we got served" I perchased the package and was planning to head out after he returned. Well he finally came back around the end of 2003 and I recieved a call from them one morning in June, after they called me every morning around 9:00am for thee weeks straigt like some sort of a bill collector.
The rep asked me if I wanted to complete my package with a monthly payment of 89.00. I told him No. I told him that they told me that I could pay thy other half of my package whenever I was ready to leave for that vacation. May I mind you I had already paid a total off 698.00 I was not about to go broke just to rush somthing that I was not ready to take.
I told the rep that I was in the store at the moment and I did not have a pen, and that I would like for him to call my husband at home; since he was my vacation coordinator, and give him his name, number and extention so that I could reach him later on when we were ready to take the trip. Oh he called my husband alright he called him and told him that he had just spoken with me and I told him to call and get the credit card number so that he could charge the account 89.00 a month until the balance was paid off after I told the rep that we were not ready to take the trip or pay for it.
I went to the computer and looked at my bank statement and saw a charge for 932.00 boy was I teed off. I went to the phone to call them and aske them why did they charge me so much because I knew I probably could not do anything about the 89.00 due to the fact that my husband did give them the account number.
They then replied with my husband did authorize the trans and he also asked for a upgrade. I asked my husband and he said all they asked for was a monthly payment of 89.00. Next thing I know the guy on the phone says " your husband needs to fees up and be a man, I never said anything about a monthly payment, I only asked him about a due balance of 689 and a upgrade of 243.00" I asked him to please help me understand why did my husband know about a 89.00 monthly payment if he never said anything about it. He was then quiet.
I asked him to please put his manager on phone in which was even harsh then him. I screamed and yelled with these people for almost an hour. This fight has been going on now since June 24 I still have get recieved my money back and they still refuse to let me hear the tape that was recorded the day of the initial conversation. This company has hung up in my face on the three different attempts with three different (supervisors) not salesman, but superviors and floor managers this company needs to go down and I will fight with all of my might too bring them down. This is not even the half off the story, but I will be preparing a lawsuit for these scam artist's.
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