I planned a surprise limo ride to an indoor adventure park for my little brothers 12th birthday party. American limousine seemed ideal and the rate was in my budget. I called to placed the order gave them all the info they emailed me a contract i faxed it back. I never recieved a called stating weather they recieved it or not. I called to see if they did i was told they weren't in the office and they were "out at lunch" so i decided to call back 2 hours later. And i was giving a instant attitude and placed no hold for about 10 minutes. When the guy who refused to give me his name got back on the phone and told before i could ask if they recieved my email he tells me "you have been bugging me all day what do you want" and be trying to remain professional and calm i tried to speak to him in a mature manner and he took advantage. He started to raise his voice curse at me call me names and told me im not getting the limo nor am i getting my money back and hung up on me. I called back about 7 times after that and he kept picking up the phone and hanging up or placing me on hold. So i guess he was the only person there at the time that was answering the phones.
So i waited about 20 mins and called back he answered and put me on hold without saying hold on or anything. So i waited and he picked up like 15minutes after and changed his voice pretending to be another employee lol (how childish) and as a fool i fell for it and i started to tell "him" my problem and as soon as i said he was being disrespectful he start talking in his normal voice again hollering at me and said i was harassing him. And after that i left it alone because there was nothing i could do or anyone else that i could speak to.
Later that night i recieved a call from another man apologizing for that persons behavior blah blah blah. So today the limo was suppose to show up at 12pm. And i called at like 1138am to see is everything was in order and if the limo was in route because we never recieved a call which is odd and the same guy who has cursed me out 2 weeks before. Answered and was like i dont know who u are tell me your name. So i did then he said mam we are not a cab service we dont call when we are on the way just wait outside... -%- and as soon as i got off the phone with him the limo driver DID call and say he was on his way. When he arrived there was no happy birthday sign or red carpet like they promised but the driver RALPH was nice i guess but he wasn't giving the drop off address which was dumb. But it was later given to him..
But i would NEVER recommend this service to ANYONE it was the WORST TERRIBLE customer service and VERY UNPROFESSIONAL. If i could get my money back I WOULD!!! Hate hate hate this limousine service!!!
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