Hello we stayed at the Best Western on June 25 & 26 for 2 nites. On the saturday evening I went to the front desk to ask the clerk for some towels for the next morning he told me he was to busy, so I returned 10 minutes later with my dirty towels to get new towels he agian told me he was to busy. As this went on for 4 times we finely called customer service and filed a complaint. Now the hotel has charged my CC an additional $ 111.35 for damages they say we did to our room, which we did not do...
I have tried to talk to the manager Sandra Walker but she refuses to talk to me reguarding this situation. I feel that if the damages to the room were true than they would of reported this to the customer service people right away when I was filing my complaint reguarding the towel situation I know that when we left our room on Sunday morning at 7:30 there was no damage to the carpet or the walls or anything else. I can't believe they can get away with charging me for something I did'nt do.
I felt that the service I recieved was not acceptable and now they have penalized me for reporting them to they customer complaint service. Can you help ME???
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