I was supposed to receive a free 7 day cruise for attending a travel company presentation. Before attending the presentation I asked if I could take the cruise with someone other than my husband and was told absolutely no problem. (He hates cruising) I received the paperwork from Smart Travel & Incentives for the cruise and I read everything thoroughly before sending in the required documents. Next I received the actual Travel Request Form and to my dismay saw that name changes are not permitted.
I called Smart Travel and was told that if I had listed my name as the primary that I would indeed be allowed to travel with someone else but that since I had put my husbands name first, changes were not possible. I have copies of the forms that I sent in and there is absolutely no mention anywhere that one of the names is PRIMARY! I pointed this out to the lady on the phone and was told that she couldn't do anything about it.
This is a big rip-off company who will always come up with some nit-picky reason to not honor their promises.
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