Complaint / Review
Travelnow.com
Hotels.com Promised refund for bad hotel but never paid out refund Answering machine during business hours Operator not available

Dear Tanya:

I am still waiting for the refund. Have you verified with the hotel?
Please confirm the receipt of this message.

Mike

Mike,

In order to process your credit, we need to verify
your request with the hotel. Upon verification we
will credit your credit card accordingly and you will
see the credit on your next billing cycle. We
appreciate your business and thank you for your
patience.

Thank you for using http://.

Tanya M.
Please include Itinerary # 7144976 when replying.

Mike,

Please forgive our delay in responding. I do not
believe that we have recieved your emails as there are
no notes in your reservation. If you would please
give us a call at 800 394-1454 and please reference
booking number 017593558. Again, sorry for the delays.

Thank you for using http://, please let us know if we
may be of further assistance.

Michelle S.
Please include Itinerary # 7144976 when replying.

Mike Kollmann,

Please reply, with your complaint, to this email.

Thank you for using http://. Please let me know if I
may be of further assistance.

Zack S.
Please include Itinerary # 7144976 when replying.

Mike,

Please excuse our typo, he should of typed the word
directly and not dirty...

In order to process your credit, we need to verify
your request with the hotel. Upon verification we
will credit your credit card accordingly and you will
see the credit on your next billing cycle. We
appreciate your business and thank you for your
patience.

Robert M.
Please include Itinerary # 7144976 when replying.