Complaint / Review
Sun Country Airlines
Extra Flight Overcharge

I was a member of UFLY until Dec when my card expired. I thought I had set it up for auto renewal but apparently didn't. I booked a flight covered under this program for January travel. I had to change the timing of the return leg today. Because my card had expired they did not honor the fact that this flight was covered under the UFLY program that I had paid for. It cost me $310.30 in addition to the original fare that I had already paid. This seems really onerous to someone who was an extra-paying loyal customer to begin with.