Mr. Temel Kotil, General Manager Turkish Airlines
Dear Mr Temel Kotil,
With due respect, we would like to inform you that we are facing problem with your airlines company, thats why we are writing this letter to you. As a first time passenger we got a very bad experience.
Due to the occurred December, 17 we were four passengers arrived one hour before the flight departing, our reservation code is SHWHYX. We arrived approximately 4:47 Pm. Our scheduled time was 5:45 Pm flight (#TK10) Los Angeles to Istanbul. We are very much disappointed and we have to think about before to fly your aircrafts. We saw your agents were helping other passenger and we were waiting. When we turned our passport and documents paper and then we are waiting. After a while your agent told us we are late.
At the same time they allowed our one passenger only. I immediately asked the agent how comes one passenger can be fly and rest of three cant fly why. Despite my polite demeanor, he / she responded rudely, stating, "You cant fly. You know as much as I do." And also you have to additional pay for your reschedule tickets. Your agents forced me to panelized for few minutes late. Its looks very unfair in appropriate in decent and very poor services. I was wonder because I didnt change anything on these tickets.
I was going with my twin little daughters (three years old) and my family. Lots of my family and friends came to the airport, everybody was sad and unhappy. This is a very big and huge suffering for us, even though; we did not do any mistakes. I did never request to change or modification my flights schedule.
I requested to the call center to provide us Muslims food and two kids male for my daughter, and also I requested them about our four seat puts together. I dont know why I need to reissue the ticket no body informed me before from your call center. If you have any real proof that I request to change/modification my ticket please provide me those proof. I will challenge it. I am 100% positive I never request to change/modification our ticket.
Even worse, it was the last available flight to Istanbul that day. Here is where my frustration reaches its peak: Upon leaving the terminal, I spooked the main airline office, where I was told them that the flight schedule had been cancelled you, that are not me, but that fact was apparently not passed along to all agents. While I am trying to explain them understandable, the level of miscommunication by your staff is not.
We believe Turkish Airlines needs to take full responsibility for the inconvenience and expense ours suffered due to your airlines company's inability to our problems, as well as the communication breakdown that occurred among your staff.
I look forward to your reply and a resolution to my problem. Before seeking help from the Better Business Bureau and/or filing a complaint with the Attorney Generals Office. I await your response within shortly. You can reach me at begin_of_the_skype_highlighting. Sincerely
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