Aweful experience. Very unprofessional company. The limo showed up and had loud engine noises and problems from the start. We broke down on the freeway and sat in a hot limo for 30 minutes. They were 45 minutes late to get another limo and we were late at every stop. Certain parts of the limo were put together with tape that was covering the cabinets and seats. They would not provide any discounts for the numerous problems. I would never use this company for limo services again.
Each of the below problems occured:
- limo arriving with loud engine noises and problems from the start.
- a limo with tape on the cabinetry holding the panels together
- Breaking down on the freeway on ramp 1/2 hour after starting the night
- sitting in the limo with no AC and no lights for 30 minutes
- having to roll down the windows to get air and have other cars laugh, beep horns and flash lights at us
- having to get out of the limo and move to a new limo on a crowded and dangerous freeway on ramp
- lying about immediate dispatching a replacement limo
-causing us to miss our table reservation at location #1, so we needed to stand in the bar
- lying about immediately dispatching limo #3
- limo #3 being 45 minutes late
- not having a limo at our disposal all night, and instead, only needing to call and wait when we needed to get to the next location
-causing us to miss our table reservation at location #2
-causing us to miss our table reservation at location #3
- causing us to be late finishing the evening, so each couple needed to spend extra on babysitters and needed to call the babysitters to stay later than agreed to
After agreeing to a discount, James called me and changed the offer. We do not appreciate, and we will not tolerate, being deceived on the pricing. We also do not appreciate James' phone call where he was immediately defensive, combative, did not care about the problems and embarassment caused and cut me off every time I wanted to speak.in contrast, Raul and I had a very cordial conversation, he appreciated the embarrassing situation your company caused for me and my clients, and we calmly discussed a resolution. While I initially thought the compromise amount should be lower due to the numerous problems, Raul explained that the amounts he quoted were the typical compromise when such problems occurred.
ITSL caused around 1.5 hours worth of delay, so the only reason we went over the time was due to ITSL problems. Not charging us the additional time is totally unrelated to compensating for the problems and should have been just the start of trying to make things right for a disasterous evening fully caused by ITSL. ITSL charging us full price for the evening and not willing to discount or compensate for the numerous problems is extremely unprofessional and shows a great lack of customer service.
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