First this Cruise Line makes many promisses that they can not and do not keep. Second when I booked the cruise their reservation agent told me that the price I was being charged was for everything, that was their FIRST LIE. Then NCL hit us up for a "GRATUITY FEE", and told me that Soda was not included while on board the ship and wanted to charge us $200.00 for unlimited soda.
I am an insulin dependent DIABETIC so I made arangements to have a refrigerator and a sharps unit in our stateroom this was when we booked the Cruise in 04. Upon Boarding Our HONEYMOON CRUISE ON 08-07 I FIND THAT there was no refrigerator, and no sharps container. It took 3 to 5 Hours of Begging the on Board Customer Service Line to get those items delivered.
Prior to that while in the ncl port offices we were not allowed to board until we paid $200.00 to ncl towards our gratuity fees, even though their reservation department lied to us and told me those fees could be paid on 08-12, the last few days of our cruise. We were harassed and not allowed to board until we paid the $200.00.
WHILE on the Cruise upon reaching Costa De Maya, we elected to go swim with "Dolphins" in a sea water Enclosed Pool, the same water that the Dolphins "POOP" in. After doing that activity we returned to the Ship "The NORWEGIAN SPIRIT" to discover that we had no running water in our cabin for over 2.5 Hours, Finaly I had to threaten LEGAL ACTION and request to be HELICOPTERED back to the U.S. This was absolutely un accaptable to be forced to not clean up after being in that un sanitary enviorment.
Then a CUSTOMER SERVICE MANAGER called us and offered to have an amenity tray of Choclate Covered Strawberries brought to our room. I tild her due to my diabetis I could not eat those so she said a tray of premium Cheese would be brought to our room. When it finally arived it was not Cheese, it was Choclate Covered Strawberries. Again I had to call the Customer Service Manager and have her re-fix her attempt to make things better but Still 2.5 HOURS of no running water after swiming in DOLPHIN POOP???
Then every day we were delivered a letter from the FINANCE Department threatning us to pay more $ towards their stupid gratuity fee. I again spoke with a CUSTOMER SERVICE Manager who assured me the letters would stop but they did NOT STOP.
Then when we booked at their premium Asian Restaraunt we find that the GRILL Show was overbooked and they were going to squeeze 16 poeple in a room for 11, I had to argue with a Rude Philapino Manager to get different table asigned.
A cruise line is suposed to cater to their customers, not the customer cater to the cruise ship. All in all we were over charged for the type of crappy service we got and i have asked for a partial refund but have been ignored by ncl and their ceo kevin sheehan.
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