Usacomplaints.com » Traveling & Tourism » Complaint / Review: Days Inn, Pasadena CA - HORRIBLE service!. #696267

Complaint / Review
Days Inn, Pasadena CA
HORRIBLE service!

I'm writing to inform you of some issues I've concerning the Days Inn area at 3800 East Colorado Blvd.in Pasadena, CA. My partner and that I remained as of this area for three evenings, 6/24,6/25. And 6/26. The issues started after I visited examine us in to the resort. I offered the person in the table my name. He'd several blankets of document using what appeared as if a plan of the resort in it. He shuffled through the documents, removing things and publishing issues. I had been just starting to stress he mightn't possess a space for all of US, when he ultimately stated we'd maintain space 110. Then he acquired a little heap of card secrets which were still within the applied covers of what, I will just suppose, were past visitors. He got two of the covers, removed that which was on them, published "110" on them, after which experimented with signal the cards for the space. He was having an extremely challenging period with this specific since the magnetic pieces on them both were DIRTY. He tried rubbing them-and actually moist his fingertips and applied them across the pieces, however they wouldn't function. He got out another two cards, removed that which was on the covers, published "110" and attempted again. He was ultimately ready to signal the cards and passed them in my experience within the aged, split covers. I inquired if there have been more parking spots available. My partner hadn't had the opportunity in the future in with me to check on-in since there have been no accessible places. The man mentioned, "Well, you will likely need to park about the road." I suggested that I had been not happy with that and he explained, "D: ook, it is the weekend. We're complete." Much later that evening, at about 2:00 A.M., I seemed out to confirm the vehicle and realized that there is an area available within the lot. I went in my own pajamas and shifted our vehicle in to the lot. I don't realize why a resort wouldn't have a minumum of one place per area.

About The day of 6/25, my spouse and that I got up-to bath. There is no rubber bath pad to safeguard from sliding within the bathtub. There have been no grabbars. There is not really a recessed soap recipe within the wall to hold onto if required. I've never, ACTUALLY slept in a resort that didn't supply rubber bath mats.

That same morning, I returned towards the resort at about 1:00. The area hadn't been tidied up. The maid seemed to be in the room nearby therefore, despite the fact that I needed really poorly to simply lay out and relaxation, I quit again so that she'd feel liberated to do our space. I returned one hour later. The area was still not prepared. I experimented with contact the leading office about the telephone, simply to examine and find out what period the housekeeper may be likely to arrived at our space. I attempted to require a complete fifteen minutes without having to be ready to obtain through. Lastly, I simply went towards the workplace. The woman in the table was simply sitting there. I've no idea why she didn't reply the telephone. She didn't understand what period the housekeeper could be ready to complete the area. I questioned concerning the rubber bathtub mat. She stated they didn't have any. I informed her I would maintain the area until 2:40 and, next, I Would truly enjoy getting the space completed. The woman in the table stated, "which means you do not need the maid in the future for just two 5 hours?" I said, "ZERO. I would like her in the future in about 50% one hour." She said okay. I quit at 2:30 and returned at 3:30. The area hadn't been handled. My partner and that I were equally really exhausted and simply wished to rest before we'd to return out at night. I acquired all of the moist, applied towels and required them towards the front-office. (No sense attempting to telephone them given that they do not reply!) I asked if I really could please simply possess some fresh towels along with a club of soap. There is another guy there then and he explained the maid was "Planned to complete your space at this time." Humorous, the woman which was there one hour earlier stated there is no routine — she stated the maid simply does the areas "When."

The maid was, certainly, within the space after I returned there. She was excellent. I've not a problem together with her whatsoever. Actually, I believe she's probably the most smart of all of the workers I Have observed at that resort

On Sunday, we didn't get maid service whatsoever. No fresh towels, garbage wasn't emptied, mattress wasn't composed, nothing! We were from the resort for many of your day, so we were amazed to return at 9:30 P.M. And discover nothing accomplished. I collected up the moist, applied towels (AGAIN!) and took them towards the front-office. After buzzing the bell a few occasions, the man ultimately arrived on the scene (exactly the same man who'd examined me within the first evening). I expected him easily could easily get some clean towels and informed him the maid hadn't visited our space. He offered me the towels and questioned me when the "DoN't Disturb" indication have been on our door. I told him it'd been, but just early each morning. It had been passed by 10:00 A.M. Approximately. Besides, I Would been informed recently the maid was "Planned" to complete our space at 3:30. The man also requested me, "what exactly period do you consider you are able to keep tomorrow? 8:00?" I stated that we would possibly abandon at about 10:00 A.M. Approximately. He explained, "Well, okay." Because check out period reaches 11:00 A.M., I don't understand why he sensed we ought to be-gone at 8:00.


Offender: Days Inn, Pasadena CA

Country: USA

Category: Traveling & Tourism

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