You need to list some sort of a disclaimer that states that certain terminals may be closed when a customer is dropped off, in order to change busses.
Yes, there are links to individual terminals that list hours, but you should still list this in the information that is received when a person is purchasing a ticket online, etc.
Over the weekend, I took a trip to Denver and came home on the bus. I rode Greyhound from Denver to Pueblo. Three of us, including my daughter, left the bus to wait for the arrival of the Beeline Express to take us into Kansas (Great service from these people, too bad it doesn't extend to Greyhound main services).
When we left the bus, other passengers also left in order to take a cigarette break.in a previous stop the driver told them to go to the rear of the bus. They all stood where we were waiting for our bus, smoked, and spat. I was actually spat on.
The driver should have been more attentive to what was going on.
On top of everything else, I have COPD. Once the other bus left, I stood with another male passenger. I am a female and was travelling with my daughter.
This area of town does not appear safe. The terminal area was not well lit.
I was placed in a position of trusting this male passenger. What if he had been a dangerous person?
It was very, very cold and windy. I felt very nervous and became very ill after standing and waiting. I can provide medical documentation to that effect.
You should warn people that terminals may not be open. You should also provide some sort of enclosures, and local police departments should be asked to patrol areas during times that they know when busses are arriving in off-hours.
I have no problem riding with Prestige/Beeline, but I will never, ever again ride Greyhound and will advise friends to that effect.
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