As a Christmas present to my grandson, stationed in Texas with the United States Air Force, I purchased a round-trip ticket for him to come home to be with his family. Before he could use the ticket, the Air Force sent him back to his home base in North Carolina permanently, due to the life-threatening illness of his five year old son. This involved my grandson having to bring his car and all his household belongings, thereby making the airline ticket unneccessary.
He was brought home before the holidays in order to donate a kidney to his son.
I charged the ticket to Citibank and they and American Airlines have refused to refund the price of the un-used ticket even though I sent copies of my grandson's Humanitarian transfer from the Air Force to them. Apparently the Air Force thought he had a good enough reason, AA and Citibank did not.
I am sure someone else used the reserved seat as it was the Christmas holidays, meaning that AA was paid twice for the same seat.
My husband was an airline employee until his retirement, and never have I heard of such a customer rip-off. My advice - don't fly AA and don't use a Citibank card.
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