I would like to send a complaint against the bookinhotels.com.
In 25th of June I made a reservation for a room in Castromira Hotel in Lisbon for 6th to 18th of Sep. And paid 333.3 euro.
Due to some problems, before the date option I cancelled the reservation and received the email confirmed this cancellation without any penalties on 29th of August.in the email they mentioned that "refunds are made in the form of a credit to the card account. All credit card refunds are processed in a timely manner. Typically, this process takes several weeks (business days) for the instruction to leave their company account. The refunds process depends on your billing cycle with the cooperated credit card company. Once the refunded amount leaves their company account, it may take up to two months time for the proceeds to appear back in my account." But unfortunately, by now there have been no refunds.in addition, I have sent more than 10 emails, but I have not received any response yet. There are some telephone numbers in their website but there in no one to answer. When I searched in the web I found a lot of complaint against this service!
So, today I contacted with my bank, unfortunately they said they can not do anything because it has been passed more than 4 months from the payment date.
Do you have a solution for me to have back my money? And how to stop this fraud website?
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