I was dealing with Christian ([email protected]) and then Jean Francois ([email protected]) from short term rental in April about a reservation.
Christian ([email protected]) stopped responding to my emails totally and Jean Francois ([email protected]) started dealing with me on this case.
They say on their website that "Our staff will answer you within 24 hours." but no body here responds to you in 24 hours and when you tell them you dont want their services they still charge your credit card..
So Jean took over and also did not respond in a timely fashion and On April 6th i sent Jean an email that i have to make reservations else where because i have to send shengen visa application. And the embassy will not approve my visa application without the hotel reservations.in response to that email, Jean Francois acknowledged below - (i am copying his email below)
Sent: Wednesday, April 06 1:46 AM
To:
Subject: RE: Booking instructions - Your apartment in Paris
Bonjour
We are sorry to hear that as you did not even gave us the time to confirm the booking.
If you change your mind the apartment is still available
Meilleures salutations
Best regards
Jean Franois
But I found out on 4/7 that a charge of $500.49 was posted to my credit card by S.T.R.
Despite me sending an email to Jean on 4/6, informing that I am not interested in taking their apartment anymore.
So now within 24 hours he quickly 'fraudulently' charged my credit card despite knowing the fact that I have booked another hotel because i needed the proof for the visa..
I immediately called S.T. R at the phone number listed on Jean Francois email 033.1.42.78.67.14 to request for cancellation of charges, but they would not pick my calls. So I left them a voice mail requesting for cancellation and also my phone number. However they never responded to my voice mail.
I sent multiple emails to Jean. Details below -
I sent Jean Francois from S.T. R, an email on 4/7 inquiring if they have made this reservation in an error, and reminding that I had requested them the day before that I do not want to do this reservation.
Even after sending the above email, the S.T.R. Did not cancel the reservation. I got a email from S.T.R. On 4/13 providing me the details of my arrival information in Paris for this reservation.
I responded to S.T.R. On 4/13 asking them if my reservation has not yet been cancelled, as I had requested the cancellation earlier.
I got a response from Jean Francois from S.T. R on 4/14 that the reservation has not been cancelled.
I sent a response back to S.T. R on 4/14 requesting them one last time to cancel the reservation. I also told them that if they do not cancel then I will have to open a dispute with the credit card company. I did not get a response to this email
Since after the repeated requests to cancel the reservation, they kept ignoring me...
I have had a very unpleasant experience with Jean Francois in this matter.
Do not rent apartments from this company and absolutely do not deal with this Jean Francois guy. They will rip you off.
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