Usacomplaints.com » Traveling & Tourism » Complaint / Review: Air Asia X - Online Booking Erro. #680124

Complaint / Review
Air Asia X
Online Booking Erro

I booked a ticket online, travelling from Hong Kong to Kuala Lumpur, travellin on Feb 26th. I was sure I have checked the time and date when filling the info. However when the confirmation page appears, I was put on a wrong flight (time). I called immediately, but was told nothing much can be done. I ended up paying a change fee. Since it wasn't much, I went ahead and did that.

Two days ago, I just learned the same thing happen to two of my friends (two separate instances, one from USA and another from KL), where the confirmation page returned the wrong dates. They ended up paying more for rebooking.

Anyone out there experienced similar problem with AirAsia? I am not sure if this is just coincidence or is there something wrong with their online booking system.


Offender: Air Asia X

Country: USA

Category: Traveling & Tourism

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