Usacomplaints.com » Traveling & Tourism » Complaint / Review: Lani kai - Lani kai resort hotel was not what was portrayed. #652779

Complaint / Review
Lani kai
Lani kai resort hotel was not what was portrayed

Ok we looked at several hotels. Lani Kai seemed to be beautifull. Went to there website and several bidding sites like price watch. Then we called the Lani Kai to get more info. Everything seemed to be just right. We were looking for a romantic getaway.

The problems started 5 days before we even got there. The staff at the Lani Kai never somehow got our check in info. After 5 times they still could not get it right. So on the 22 of Feb we arive there. Our room was supposed to be a Suite with a kitchenet and a seperat bedroom overlooking the beach. For $95 a night. When we arived we got charged $140 a night. No record of usd at all. And rude staff. We asked for a manager right then... No manager availible... So we get to our room... What a dump. I even took pictures of the room. We had no bathroom door. No suite no nothing. This looked like a seedy hotel from the ghettos of detroit.


Offender: Lani kai

Country: USA   State: Florida   City: Ft myers beach
Address: 1400 Estero Blvd, Fort Myers Beach, Florida 33931
Phone: 2384633111
Site:

Category: Traveling & Tourism

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