Greetings. My name is Maksudul Alam. I live in Tokyo, Japan. I made 2 bookings (S3RW8F & V7M4KZ) on 29 December. Since then, I am having problem with those 2 bookings. No one in Air Asia (neither call centre nor customer care) is helping me at all. I need to modify following items from these bookings. (1) I need to save 21 MYR by removing Air Asia Insurance Return from booking no S3RW8F. I did not choose any insurance by myself. It was added automatically. Please remove it. (2) I need to save 5 MYR by removing Advance Seat Request (18D, KUL-DAC) from booking no S3RW8F. I did not know it will require money as it was free between HND-KUL. Please remove it. (3) I need to save 30 MYR by removing upto 15kg regular baggage from booking no S3RW8F between KUL-DAC. (4) I need to save 12 MYR by removing BriyaniRice meal from booking no S3RW8F between DAC-KUL. (5) I need to save 1,000 JPY by removing upto 15kg regular baggage from booking no V7M4KZ between HND-KUL. Please help me. Please feed these amount to my credit card.
As above, I requested Air Asia. But it did not help me.
This is another clear evidence how Air Asia sucks consumer money by implementing ridiculous strategy. It's really stupid that once Air Asia has consumer money, it is going to keep it by any means. Consumers will not allow Air Asia's unusual way of dealing with air tickets. Thank you in advance for reading my complaint.
Kind Regards, Maksudul AlamTokyo, Japan
0 comments