On July 3 I was attempting to take my 11 year old son to go whitewater rafting in New York. We had saved for many months and we need a mental health break from living in New Orleans.
We arrive 2.5 hours early. I witnessed the very irritated counter agents. It was understandable that they would be irritated but it was much worse than irritation. I observed them being rude to many other people before it was my turn.
Unfortunately, I was in line and had a gentleman who was Hispanic and spoke broken English. Under ordinary circumstances with no problems to solve he may have been competent; however, my flight was delayed due to "crew rest". There was no way for me to make my connection. No offers to help form the agent other than to say "You go tomorrow" Long story endless, the "manager" who was hostile was "hovering" she wouldn't jump in and solve the problem and she wouldn't go away... She was just eaves dropping. So, finally I said in despair? Can I please speak to someone who speaks English?" Just like you do when you go to a bank of anywhere else. I.E. "press 1 for English. 2 for Spanish"
The woman, Kelly Favala, starts screaming at me and calling me racist. Keep in mind that I have been conversing with this man for 25 minutes without any progress. I said I apologize if I offended him but I cannot understand him.
She kicked me out of the line. The other "customer service agent" then proceeded to laugh. I said. "you think this is funny" and she snickered some more.
The angry manager proceeded to kick us out of line and refused to help us. My son was crying and having a break down; he is only 11 after all. I was really in shock. I said to her "Do you see what you have done to my son?" She said "No, mam... You have done this to your son because you are racist. Don't worry Manuel; I am documenting all of this." CYA I suppose.
So, We had to go to the Delta counter and spend another $800.00 to get a one way ticket to Manhattan. Then I had to rent a car to drive up to Albany. We got lost and I had to rent a hotel room until the next day. It was 2 days later and $1300.00 more until the mean, hostile, racist Mother arrived at the vacation destination.
Continental... Is this how you treat women with children who are travelling alone? A person is not racist because they want to speak to a person in the United States of America who speaks English. I am self employed. I have a gay, Hispanic man, a gay white man, white women, black women, black men and Vietnamese person who work for our company. The last thing anyone would call me is racist.in fact it is because I AM NOT RACISIT that I would feel so comfortable in asking the question. May I speak to someone who speaks English?
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