This evening I went into store 823 in Huntington Beach. I was the only person in line and waited 2 or 4 minutes before a young man who was busy chatting with the girls on the grill decided to help me. He took my order and I paid. While I was waiting a gentleman came up and waited for assistance. After 3 or 4 minutes a lady came out of an office area looked and me and this gentleman then walked away.
The gentleman waited a few more minutes then left in disgust. I asked to speak to the manager after I got my food as I was concerned about the level of service that I received and that the gentleman did not receive. I waited another 5 minutes before the lady that walked by earlier came up to the counter.
I asked her if she was aware that she had a customer walk out because he did not get any service. She looked at me quizzically and shrugged. Apparently she did not speak any english, or at least that was her way of dealing with an upset customer. I asked her in spanish if she spoke english and she said just a little.
When prompted if she was the manager she said yes, however I find it difficult to believe that she was the store manager. I would tend to believe that she was a shift supervisor and not a manager. I asked for the telephone number and name of the manager and she continued to pretend that she did not understand english and the young men and women who were preparing food were laughing.
Is this the way that Del Taco wants to treat its customers? Apparently so as this is not the first time I have had difficulty communicating with their staff.
I manage a staff of associates in a major retail environment and would not tolerate this type of interaction with any of our customers.
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