First of all I like to ask for Eric Stout direct phone number and 2nd how long in advance do you usually gave them? How about when you used your express line? What's the point of having an EXPRESS LINE when there's nothing available anyway. My bf and I just has a problem booking to O'ahu Hawaii for Nov. 09. I believe this is an off peak reason but yet they don't have anything available for us. We has became a member last 2 weeks (Aug. 26,09) Right after they gave us our member I.D. We requested for Nov.in O'ahu. We called and all they can say is "nothing is available that week and there is nothing we can do. You need to give us at least 120 days in advance." But I thought first of all, the month we're requesting is fall on OFF Peak season (60 days in advance). Second, before we sign up for this program, the sale rep. Told us there shouldn't be any problem booking for Nov. To O'ahu. They should have something available for us. Now they are telling us that there's nothing they can do? By the way, the people on the phone was not friendly at all. Maybe they are so use to people getting upset when they told them there's NOTHING AVAILABLE. Honestly, I really think that this program is going to be very difficult to work with. If you have not signed anything, please take my advice. I am trying to find out how to cxl my membership. I hope there's a way to do it without me paying that membership fee ($6900): (If you are out there with the same situation i'm in, please advice me on how to get my money back and avoid that membership fee. I would like to get out of the membership.
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