After buying an academic item for my kids, a sales person for summer bay hotels arrived about the point and stated that I'd gained a-4 time 3 night holiday deal to Napa Valley in California. He explained the only real charge that I'd need to purchase were two seats to go to all of the vineyards in the price of $248, but due to the price he explained he might throw-in a-3 time 2-night holiday deal towards the resort in Vegas, and two additional 3-day evening deals for their hotels situated in Anaheim. The sales person also explained this involved fees etc, which there have been no additional booking costs with no limitations to after I might proceed. They did inform me I'd to guide fourteen days ahead of time but which was it. I also questioned if it was a promotional advertising factor that I'd need to pay attention to a timeshare speech etc, and also the purchase representative said no. Therefore after considering anything I truly believed this is the real thing therefore I bought it.
Per week later I obtained my conformation notice and info etc. To express minimal, I had been pissed, anything I had been told was fake. Within the notice it read that my bundle just involved a-4 time 3 evening promotional bundle by which I had been necessary to stay via a 90 minute presentation along with a 3-day 2-night Vegas bundle that we was additionally necessary to stay through another 90 minute speech. The toughest thing however was they didn’t provide me the additional 2 travel packages. Additionally along with all there are nevertheless extra fees along with a necessary reservation charge of $15 to $20 (daily). I had been ticked off. I actually visited additional travel websites such as for instance hotels.com hotwire.com etc to evaluate expenses etc and arrived at discover it'd charge me less to simply guide a 4-5 star resort through these websites than it cost me for this “free” holiday.
After I called them up the client service drew. I had been moved and moved until ultimately I acquired a “manager” having said that he couldn’t do something about refunding me. I contended with him for nearly one hour and lastly he offered me another two 3-day 2 nightvacation deals, but which was it. Additionally they stated that I still had a need to visit the 90 minute demonstration FOR EVERY area or I'd be billed $125 a, of course if that wasn’t enough, arrived at discover, you don’t actually remain at their resort, they choose a hotel for example resort 8 for you really to remain at after which you've to visit their resort to hear the demonstration etc. I had been livid and fuming fireplace at this time.
Anyway, I allow a few months pass, logging-in just about every day to determine when they include the two additional holidays etc and nothing changed. I subsequently called again and experienced the exact same boring procedure for choosing the best individual to keep in touch with etc after which they explained the othervacations might just be included easily visit Napa valley first. Therefore again I contended together for another time or two by what they'd explained etc. TRAINING to become discovered, NEVER trust a telemarketer, or atleast the corporation, since the sales representatives just place in the records that guard them-and not you.
Anyhow they eventually included the travel packages, however they evidently were in discussions using the Anaheim and many additional Florida hotels and so I might no further guide my holiday in these places. After I requested after I might they simply stated I don’t understand when or when they will soon be available again.
Long story short, exactly what they explained, and that I mean ANYTHING was fake. To begin with I DIDN’T get something they provide these campaigns constantly. They develop this stunning image that's totally fake and eventually ends up charging you significantly more than should you were to guide it-yourself via a vacation website. And last although not least then they submit and market locations the agreements are continuously being discussed on so that they don’t actually understand whether they have these locations not to mention when.
In the end of the I simply wanted a reimbursement, I couldn’t proceed when and wherever I needed, I'd be investing significantly more than easily arranged it myself, I'd need to stay via a 90 minute demonstration at each area or spend one more $125 daily, and that I could be remaining in a lodge 8 (or comparable lodge) and never actually at their resort. Exactly what the heck is incorrect with this particular image right? You'd genuinely believe that they'd provide me a reimbursement at this time, but this really is how the corporation makes their cash. They paint this image after which they create it a headache to make use of it, if.
Anyhow by this time I simply required a and whenever they might move me to the “quality assurance” department and everybody there insisted they were the most effective of the food-chain and also the supervisor that I had a need to speak with. I declare that everybody within this division just understands the term “NO” therefore after calling about thirty differing times and speaking with about five diverse people I called back and requested for that customer support supervisor, then they moved me to some man called Larry and affirmed he was certainly the manager (I've to express that Larry was the best man I'd voiced to only at that organization) nevertheless he explained that I'd have to consult with the manager of the Standard assurance division which is really a man called Kenny, then he moved me. I’m not kidding after I state that I had been on-hold for over one hour 5 before I had been ready to talk to him. I then calmly described the problem which I needed a reimbursement and all he explained he might do is provide me the handle of the conformity division by which I really could document a and charm to get a reimbursement which it'd consider atleast 60-90 days. The discussion kept getting hot, so when I questioned him, “If you're the supervisor then why don’t you've the expert to return me the cash? ” his reaction was only stop. Following a long-drawn out discussion he hung-up on me. Which made me much more decided to obtain this fixed.
After doing some study I came across a Summer Bay resort (among their hotels) by their corporate workplace and so I named and questioned ways to get your hands on the conformity division, so that they offered me various other figures etc and lengthy history short I came across the conformity department supervisor is just a man called JAMES BAKER and he is able to be attained at 801-371-6863 ext: 7525
While calling Mr. Baker, as well as after hearing all of the tracks showing what I stated and exactly what the offers repetitions had assured was accurate, all he might state was it's after dark 7 Time return plan that you simply decided to therefore there's nothing I will do. This really is after I told him okay which I'd be happy to still visit these hotels and stay through the displays, but I also stated that he ought to know that I'll reveal my encounters together with his organization towards the others within all these presentations aswell. At this time he explained okay but as a result of this I can’t permit you to continue thesevacations, and so I mentioned okay provide me a reimbursement and he explained no after which put up.
For this reason I'm posting my tale and also the above contact info. First I don’t need this to occur to other people, and minute I really hope Mr. Baker get a lot of calls he may reconsider his plans and methods.
This doesn’t need to occur to you. Our guidance avoid something that needs to do with Summer Bay Hotels, www.summerbayresort.com, Water Stage at Napa area resort, www.greatvacationsnow.com, www.riverpointenapa.com, www.besttravelvip.com, www.summerbayvacations.com, and something that needs to do with Resort Services Worldwide, Inc (RSI Inc.) (www.rsitimeshares.com) that will be who owns Summer Bay Hotels, simply because they may con you. There's also a number of other sites they also utilize, therefore be cautious.
I'm also processing a with customer matters and am considering a little states situation aswell; my lawyer claims it’s a slamdunk.
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