"Summer Bay Partnership" aka "Summer Bay Resort" aka "Summer Bay Getaways" falsely advertised their vacation package to include 2 destinations that I said I was interested in, Puerto Rico and the Dominican Republic. When I tried to plan a trip after purchasing the package, customer service informed me that the company never offered those 2 destinations and would not be offering those destinations in the future.
I was puzzled, and asked for a refund, since I was promised these options that would never be available. Customer service told me that since it had been over 30 days since I had purchased the package, they could not issue me a refund. My thought was, fraud is reason enough for a refund, but they would not budge. I called my bank to help me out in this matter, but they could not get my money back.
Secondly, this company claims that one must cancel their membership within 7 days of purchasing, yet they did not send out the paperwork until 9 days after I paid. The paperwork did NOT reflect the terms of our verbal agreement over the phone. When I called and asked them about this, they said that the terms of our agreement were as stated in the paperwork, and that they could not speak to the phone conversation I had.
This company is so shady. I proceeded to receive 8-10 more phonecalls from "Summer Bay Partnership" representatives, trying to sell me the same package that I purchased for even higher prices.
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