Usacomplaints.com » Traveling & Tourism » Theft-held up by phone-cost me $338.00-Co. Wont refund it

Complaint / Review
Summer Bay Resort
Theft-held up by phone-cost me $338.00-Co. Wont refund it

On 3/27/08, I purchased a vacation deal offered by Summer Bay Resorts for $248.00 plus an accomodation upgrade for an extra $90.00 for a total of $338.00. That Summer Bay agent accepted payment on my credit card. I printed the confirmation e-mail sent to me. Due to some personal and medical matters, I could not take this vacation with in the given time period of 2 years.

The agent that I purchased this from, advised me, "That if I couldn't take within the 2yrs. For me to call customer service, that they would extend the package untill I could use it. I phoned customer service #-only to be told that, "I this offer has now expired - "NO REFUNDS". I have contacted Summer Bay Resort's customer service in 2010,2011 & now 2012. Up untill now am I being told this. Previously was not.

The last customer service agent was named, Vicky, if thats her real name, when I inquired as to an extension. States that they don't offer that anymore, that my package deal has expired, no refunds, end of converstion. THIS IS WRON! And I hope the owner Mr. Joe H. Scott Sr. Chokes on his dishonesty. Representing another kiind of THEIF. I sure do hope that this scam is under some sort of investigation. So, that others will not fall for this injustice.

Offender: Summer Bay Resort

Country: USA   State: All USA
Site:

Category: Traveling & Tourism

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