Complaint / review text:
Attempting to prepare a holiday at Yellowstone National Park, I did so a research on Google for "Yellowstone". The very first website outlined was www.USParkLodging.com/Yellowstone. I visited the website and discovered a hotel that I had been thinking about, and so I named the telephone number on the site.
I asked for that Old Faithful Hotel, and that I was informed that it had been out of stock. The worker agreed to arrange me lodging at another service. I inquired if there is every other supply that I really could look for areas within the playground when I had my heart collection on staying in the Old Faithful Inn. The worker assured me the telephone number I'd named was the only path to help make the reservation.
I wound up taking a reservation to get a diverse home that was referred to as being in west yellowstone. Having never visited the playground, I thought this intended the western section of Yellowstone. Because it ended up, the resort was situated away from playground in a city named West Yellowstone, Montana. A larger shock in my experience was the additional cost that seemed on my charge card statement. After I called back again to examine the cost and also the proven fact that the resort wasn't within the playground, I really couldnot get everywhere using the worker. She contended they explained about the resortis area and also the fee that was allegedly a non refundable 10% reservation charge. I requested to stop my reservation, and also the reaction was "that is good, however, you still do not get your cash back". After I requested to consult with a supervisor, I had been merely informed that no manager was open to help me. I ended the reservation anyway.
After a number of different telephone calls in efforts to obtain a supervisor, I eventually got the problem up with my charge card business. The website www.usparklodging.com obviously tries to deceive customers by addressing itself in a fashion that indicates it is the official website. The fact the site address contains "U.S." inside it is further assistance of the reality. After being cheated, I carefully examined the website. As the website comes with conditions, they're hidden as well as in tiny font. After I visited the hyperlink on Google, it got me straight to a Yellowstone site on the webpage where there have been no conditions revealed to alert me of the charge or even the proven fact that the corporation was simply a middle-man reservation assistance getting to complete something which I really could just like quickly do myself. For me, usparklodging.com is just a fraudulant site that attempts to make the most of the typical customer. Our guidance would be to steer clear of the site totally. Never let you to ultimately be cheated by this dishonest site.
The state sites that customers must use are www.nps. Gov (the state National Park Service) and www.yellowstonenationalparklodges.com (Xanterra Parks & Hotels, the state lodging concessioner inside Yellowstone). I discovered my training the difficult technique, and that I wish that by publishing this criticism that I will assist others avoid producing the exact same error.