I purchased this vacation "software" on 12/31/09, which was obviously not what i wanted. I did not want a software. During the meeting that I attended they said it was a 4 week resort package, similar to a time share and the only differance is that i can go on their website and chose the resort that i wanted. Needless to say when i read over the contract i saw it was a software to get into the website. So, I immediately (within 30 min) tried contacting the various representatives, Richard Sawyer the manager in Las vegas, and the reservation line, but being the holidays their was no answer, and the reservation line said they would re-open on 1/2/10. I left messages.
I proceeded to read the contract and it stipulated in article 19 that i could recind the contract by sending written notice postmarked within 3 days of the original date of signing, so I went made a notarized letter and send it off, on 1/2/10. I spoke to my credit card company and told them what had happened and that I placed a $1600 deposit and $250 non refundable processing fee for a total charge of $1850. The Credit card had already paid the funds out but they put it into dispute and i have since send the credit card all of my evidence.
Dream vacation rewards did not contact me until 1/4/10 by way of a representative named Capri, and I explained the situation and that i had sent the written notice out via fed ex. She said that she was in California and wouldn't be back in the office until 1/6/10, but that she would refund the $1600 as soon as she got back. So I waited. Then I got very suspicious when FED EX could not deliver my package, stating that the address was wrong and that company did not exist. I was very worried. I re-verified the address, and it was correct, so FED EX tried again and the same thing happened they said the company had moved and did not exist.
By that time some man named Rick called me from New Port Beach, CA on his cell phone and tried to negotiate the price with me and wanted me to keep the contract. I told him that i did not want to keep it and that I had send out a notarized letter and i wanted my deposit back, and the contract null and void. He seemed very aggrivated and said that he would talk to Capri, but i would only get my deposit $1600 and not the processing fee of $250. Well, I beat him to the punch, as soon as i hung up with him I called Capri again on her cell number and explained that i had spoken "Rick" and told her that he had authorized my refund of my deposit, and that I had send the notarized letter via fed ex and they were unable to deliver it. I asked her why? She said that their was a confusion because i had directed it to Richard Sawyer - the manager, and he doesn't work out of that office too oftern. She said that they were going to pick up the package, and someone by the name of S. Musket (aka Steve Musket / Stevie Vegas) picked it up 1/8/10.
Since then I have not heard one thing back from them (it is now 1/18/10), all the numbers are cell numbers and they state the mail box is full, and when i call the office number it gets transfered to Capri's cell. This company does not use full names only first names, Cell phones, and they do not respond when it is not convenient. The address that the company uses must be a fake because FED EX can't even deliver to them. Watch out... These people are scamming people.
0 comments