To Whom It Might Matter:
I'd prefer to registrant a concerning a people Throat encounter, my title is DL Smith of OKIC Travel Agency. OKIC Travel along side Donna Sistare (Visit Conductor) prepared and organizes an organization journey (42 Guests) towards the renowned Vegas.
Donna Sistare (Visit Conductor) may review the occasions from begin to complete.
In March of OKIC Journey prepared and reserved a five-day, four-night visit to Vegas, Nevada for forty two guests. The journey was planned for June 10 through September 14.
Particularly, we were planned to depart on Friday, September 10 on-us Trip 48.US Trip 48 was planned to abandon DCA at 8:30 P.M. And get to LAS at 10:52 P.M. Your return trip, on-us Trip 49, was planned to abandon LAS on Friday, September 14th at 11:55 P.M.US Trip 49 was planned to reach at DCA on Thursday, June 15th at 7:16 A.M.
On June 23, OKIC Journey obtained a “Schedule Alter Notification” via fax that suggested that my formerly planned flight have been change to an early on period with connecting routes. OKIC Journey rejected the change since the team favored immediate (unlimited) routes. Consequently, OKIC Journey visited the Usairways site and discovered a day trip from DCA to LAS. This trip was US Trip 873 (unlimited) that was planned to leave from DCA at 8:35 A.M. And get to LAS at 10:47 A.M. On Friday, September 10. The return trip was US Trip 872, that was planned to depart LAS on September 15 at 12 midday and get to DCA at 7:34 P.M. Please discover the unique vacation schedule and also the modified schedule attached. (See Accessories).
Later that evening, on June 23, OKIC Journey obtained another “Schedule Alter Notification” via fax which suggested the modifications that OKIC Journey created using the brand new occasions and routes that OKIC Journey reserved for that journey.
On September 3, while researching the area express, I came across this 1 passenger’s title was wrong. OKIC Journey subsequently approached Usairways Holiday and talked to Ms. Patti Huish and was informed that since it was regarded a name-change there will be a cost of $150. The cash was compensated and an updated rooming list was delivered to me; nevertheless, this time around I came across that two passengers’ titles were wrong. OKIC Journey advised Ms. Huish again of the mistake and also the titles were fixed. Even though titles were fixed for that airlines, the titles weren't altered in the resort. OKIC Journey was informed by Ms. Huish the cost for that name-change might protect both trip, and also the resort.
On September 10, once the team reached DCA, we were informed our trip wasn't planned for June 10. Alternatively, Usairways stated our trip was planned to depart on September 11. Mr. John B., Boss, explained that it didn't matter what my schedule mentioned since the pc confirmed our team was to depart on September 11 which there is nothing he might or might do for all of US. He was really unpleasant, uncooperative, and rude. After numerous conversations with additional personnel, our team was divided and positioned on four distinct flights, which were connecting flights. Consequently of the problem, there have been sickly and aged people of the team who didn't wish to proceed using the holiday they'd prepared for 5 weeks, including myself. It had been disastrous for me personally and also the additional team guests to possess to obtain on a single airplane, then another, simply to discover the first plane was so small. It triggered, Mary Parker, Kristy Fisher, and that I to possess anxiety attacks. For Ms. Parker, it had been more disastrous since she'd never flown before, and was divided from her friends.
When traveler Kristy Fisher noticed how little the very first airplane was, she was therefore pressured and disappointed that she didn't go Vegas. Consequently of the demanding routes, I'd a migraine headache, which caused it to be difficult for me personally to go to the display (Cirque de Soleil “O”) that we reserved ahead of time for $170. Additionally, 41 everyone was shouting and yelling that I had a need to resolve this issue.
The team taken care of a-5 time, 4 night holiday, which we didn't get. At-best, we got 3 times and 4 times. We were planned to reach in Vegas at 10:30 am on September 10, but we didn't appear until later that evening. Moreover, people of the team came in Vegas at four various times: 2:30 P.M.; 4:00 P.M., 6:00 P.M. And 8:00 P.M. Consequently, I had been not able to appreciate my first evening, since whilst the planner, I had been in the resort, with space secrets, awaiting the whole team to reach. We just had 3 complete times in Vegas, not the 4 complete times that people settled for.
Additionally, on September 9, OKIC Journey talked with Ms. Huish at Usairways Holiday concerning the cost for baggage since among the team people unearthed that the cost had elevated from $15 to $20. Ms. Huish guaranteed OKIC Journey that since we arranged our journey in March, the cost change didn't affect us. Nevertheless, in the airport, we were informed our team wasn't reserved until September and also the cost increase put on us. Based on a Usairways clerk, the day change was started up September 3 by Ms. Patti Huish.
Eventually, OKIC Journey demands that guests be repaid $250 for that trouble, period dropped and also the tension which was brought on by the trip mistake. More, I'm seeking to become paid $170 for that cost of the solution of the display that I had been not able to attend because of being consumed with stress, which triggered me to really have a migraine. Lastly, OKIC Journey demands that guests be repaid for that luggage charge (copies linked) boost since our journey wasn't reserved in a regular way by Ms. Patti Huish.
Our bad experience and also the damaging encounters of the team have damaged our picture of U.S. Airways. OKIC Journey and that I are wishing we are able to negotiate this since I’ll team and that I are getting excited about travel back again to Vegas journey in September having a bigger team OKIC Journey and that I would really like greatly to visit together with your flight. When you have any concerns, please don't wait to make contact with me at DL Smith 202-487-8455, email @ [email protected]
Truly,
DL Smith
Cc: Better Business Office
American Culture of Travel Agencies
Office of Consumer-Protection
State Office of the Attorneygeneral
U.S. Department of Transport: Consumer Affairs
Federal Aviation Authority: Consumer Protection Department
Aircraft Consumer Action Project
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