Listed here are the facts:
I, along side my spouse and 3-year old boy were planned to travel from Phoenix to Houston.in the centre of the night time about the night before the trip, our boy got along having a terrible coughing and breathing difficulty. We got him towards the physician very first thing each morning and he was identified as having having “croup.” consequently, our physician educated people he's infectious and shouldn’t be about the airplane (or go back to pre school for another four times). I actually created an email from the physician about his predicament.
After trying to explain to a person support broker that I had a need to alter my trip due his nausea, I had been informed there is a $150 change fee-per solution, plus every other modifications in costs in the unique trip price. I had been informed there is no-chance to get a “medical exemption” since his disease wasn't “life threatening.” Therefore, despite the fact that our physician informed us he shouldn’t journey and he was infectious, the airlines customer support people – along with a boss – were currently working as if they'd a medical diploma, even if after I first informed them he's croup, they stated they'd never heard about it and required me to mean it.
I am aware you will find recommendations and guidelines in position for changing seats, nevertheless, there must be instances when they're examined on which is reasonable for that client. You actually believe it’s reasonable to cost a household $450 to alter their trip since their boy is ill and not able to journey? How can they warrant that after their primary rival - Southwest Airlines - nevertheless doesn’t cost clients to alter their routes or check luggage? And of course, the chance Usairways is getting with people touring who're sick and proceed to distribute their bacteria to additional guests and team...
For me, in addition to many more I spoke to about that, this appears to be the amount of customer support individuals have arrived at anticipate from Usairways. It would go to show-me how Usairways truly seems about its clients.
Like A citizen of Phoenix, my spouse and that I have usually selected to aid the neighborhood flight. I've been together through the great and poor years. Following this encounter, nevertheless, my melody has transformed and that I will not travel Usairways and motivate others to follow suit.
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