My wife and I believed that time we spend searching for airfare and travel is not worth money we save and we agree to enrolled in travel membership with Global Service or Global connection which sometimes appears as a different company but they belong to the same scam.
From beginning it did not look like normal presentation because they keep everything secret until they told you real deal to negotiate. We did not have time to research anything about company or their services.
Problem started when we realized that they charge us monthly 50% more then they promised in the initial contract. There is also an annual charge every year when you use their service but they will charge you regardless what you do and attempt to resolve this problem with them never have results in your favor.
We finally realized that we are powerless even thou contract is written as is without specifics they will not accept your complaint. We never use their services but we paid over thousand dollars so far. When asked to cancel membership with Global Services Inc, they demanded additional $1,831 for settlement. We believe this unacceptable since contract itself does not say anything about cancellation. We presumed that we will lose all money paid earlier but we never anticipated that sort of punishment, which is unfair deceptive trade practice.
We tried to cancel our membership with Global Services, Inc. And discussed this issue with representatives on several occasions but they demanded additional pay for settlement. According to the Confidential Release
Agreement received in a mail on November 6 we should pay $1,800 for membership cancellation in addition to our money already accumulated in our account from 06. Despite the fact that we never used their services they charge our account additionally $389.00 assuming that we use their services in current year even we did not. Since we are not in position to control excessive charges that Global services impose we decide to exit from this membership and ask BBB to help. However local BBB play tricks as well by asking additional information and when you sent it they canot find it. Global Services is member of BBB and have very high score regardless what they have A regardless of 108 issue and 20 unresolved.
These complaints concerned:
5
Regarding Issue Not Defined
4
Regarding Advertising Issues
2
Regarding Billing or Collection Issues
2
- None of the Above - Credit, Billing or Collection Complaint Issue
25
Regarding Contract Issues
6
- Failure to honor a contract or agreement
4
- Invalid or false contract
14
- None of the Above - Contract Complaint Issue
1
- Unauthorized changes to the contract or agreement
10
Regarding Customer Service Issues
5
- Failure to provide promised assistance or support for products or services
1
- Failure to respond to phone calls or written requests for assistance or support
4
- None of the Above - Customer Service Complaint Issue
2
Regarding Delivery Issues
1
- Non-delivery of services
1
- None of the Above - Delivery Complaint Issue
1
Regarding Guarantee or Warranty Issues
1
- None of the Above - Guarantee or Warranty Complaint Issue
5
Regarding Product Issues
5
- None of the Above - Product Quality Complaint Issue
13
Regarding Refund or Exchange Issues
2
- Failure to honor refund, exchange or credit policies
11
- None of the Above - Refund or Exchange Complaint Issue
36
Regarding Sales Practice Issues
9
- None of the Above - Sales Complaint Issue
5
- Sales presentation did not disclose key conditions of the offer
7
- Sales presentation misrepresented the product
5
- Sales presentation misrepresented the service
3
- Sales presentation not consistent with the written agreement
5
- Sales presentation used dishonest sales practices
2
- Sales presentation used high pressure methods
5
Regarding Service Issues
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Business Contact and Profile
Name:
Global Connections Inc
Phone:
(913) 498-0960
Fax:
(913) 451-2141
Address:
5360 College Blvd Ste 200
Overland Park, KS 66211-1641
Original Business Start Date:
March 1997
Principal:
Eric Stout, Operations Manager
Customer Contact:
Eric Stout, Operations Manager - (913) 498-0960
Email Address:
[email protected]
Incorporated:
Ks
Employees:
130
Type of Business:
Travel Clubs
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