I received numerous e-mails and finally a postal mailing from this company wanting me to join their club. I saw several complaints about them on the web and their devious practices. I did a little research of my own and I am copying and pasting it here for everyone to make their own determination. The mailing claims they are a BBB Accredited member and that is true only for the Minnesota BBB. The Minnesota BBB gives them an A rating in spite of the reports of scams! I guess if you pay enough in dues you can get any kind of rating you want. Well, read through the paste below which is directly from the BBB site dated 04/20 and decide for yourselves. I will not be responding to this company in any fashion.
BBB Reliability Report for
North American Membership Group, Inc
A BBB Accredited business since 04/08.
BBB Rating A
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about North American Membership Group, Inc:
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BBB Accreditation
North American Membership Group, Inc has been a BBB Accredited business since April. This means it supports BBB's services to the public and meets our BBB Accreditation standards.
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BBB Rating for North American Membership Group, Inc
Based on BBB files, North American Membership Group, Inc has a BBB Rating of A on a scale from A to F.
Click here for an explanation of BBB Ratings
The company has been the subject of complaints stating that consumers have received invoices/collection notices without having received the product, or without having even ordered anything. Consumers also state that they have made requests to cancel subscriptions or memberships without having action taken. The company has responded to all complaints presented by the bureau, by honoring requests to cancel membership, discontinuing billing and/or collection efforts, and providing refunds whenever due.
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Business Contact and Profile for North American Membership Group, Inc
Name:
North American Membership Group, Inc
Phone:
(952) 936-9333
Fax:
(952) 988-7499
Address:
12301 Whitewater Dr.
Minnetonka, MN 55343-9447
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Google Map
Website:
www.namginc.com
Original Business Start Date:
June 1978
Principal:
Mr. Bryan D. Ellis, President
Customer Contact:
Ms. Andrea Meester, VP Member Services - (952) 936-9333
Entity:
Corporation
Incorporated:
June 1978, MN
Type of Business:
Clubs, Book, Compact Disc, & DVD Clubs, Magazine Subscription Agents
BBB Accreditation:
North American Membership Group, Inc is a BBB Accredited business.
Additional DBA Names:
Cooking Club of America
Creative Home Arts Club
Handyman Club Of America
National Health & Wellness Club
National Home Gardening Club
North American Fishing Club
North American Hunting Club
PGA Tour Partners Club
The History Channel Club
National Street Machine Club
Motorcycle Riders Club of America
Major League Baseball Insider's Club
MLB Insider's Club
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Products and Services of North American Membership Group, Inc
North American Membership Group offers a club-based affinity marketing company that markets in a variety of different special interest categories.
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Business Management
Additional company management personnel include:
Ms. Sara Glover - Member Services Manager
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Additional Locations and Phone Numbers
Additional Addresses
PO Box 3449
Minnetonka, MN 55343
PO Box 3492
Minnetonka, MN 55343
P O Box 3496
Minnetonka, MN 55343-3496
PO Box 3528
Minnetonka, MN 55343
Additional Phone Numbers
888 (3)
Tel: (888) 850-8202
Tel: (888) 501-5779
Tel: (888) 850-8202
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Customer Complaint History for North American Membership Group, Inc
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 805 complaints about North American Membership Group, Inc in the last 36 months, our standard reporting period. Of the total of 805 complaints closed in 36 months, 230 were closed in the last year.
These complaints concerned:
434
Regarding Billing or Collection Issues
103
- Failure to correct billing errors
1
- Failure to provide itemized billing as requested
24
- Failure to substantiate charges
133
- Improper collection practices
170
- None of the Above - Credit, Billing or Collection Complaint Issue
3
- Unauthorized credit card charges
8
Regarding Contract Issues
4
- Failure to honor a contract or agreement
1
- Invalid or false contract
3
- None of the Above - Contract Complaint Issue
33
Regarding Customer Service Issues
14
- Failure to provide promised assistance or support for products or services
10
- Failure to respond to phone calls or written requests for assistance or support
9
- None of the Above - Customer Service Complaint Issue
145
Regarding Delivery Issues
89
- Delivery of unordered products
5
- Delivery of unordered services
1
- Late delivery of services
27
- Non-delivery of products
1
- Non-delivery of services
22
- None of the Above - Delivery Complaint Issue
3
Regarding Guarantee or Warranty Issues
2
- Failure to honor money-back guarantees
1
- None of the Above - Guarantee or Warranty Complaint Issue
5
Regarding Product Issues
2
- Defective, damaged, or incorrect product received
3
- None of the Above - Product Quality Complaint Issue
66
Regarding Refund or Exchange Issues
27
- Failure to honor promised refunds, exchanges, or credit
12
- Failure to honor refund, exchange or credit policies
27
- None of the Above - Refund or Exchange Complaint Issue
1
Regarding Repair Issues
1
- None of the Above - Repair Complaint Issue
103
Regarding Sales Practice Issues
47
- None of the Above - Sales Complaint Issue
1
- Sales presentation did not disclose complete pricing information
3
- Sales presentation did not disclose key conditions of the offer
7
- Sales presentation misrepresented the product
20
- Sales presentation misrepresented the service
5
- Sales presentation not consistent with advertisement
1
- Sales presentation not consistent with the written agreement
14
- Sales presentation used dishonest sales practices
5
- Sales presentation used high pressure methods
7
Regarding Service Issues
1
- Improper or inferior service
5
- None of the Above - Service Complaint Issue
1
- Unauthorized service
These complaints were closed as:
782
Resolved
264 -
Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
515 -
Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
1 -
Company offered a partial (less than 100%) settlement which the consumer accepted.
2 -
Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
23
Administratively Closed
20 -
BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
3 -
BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
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Government Actions
BBB has no information regarding government actions at this time.
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Advertising Review
BBB has no information regarding advertising review at this time.
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