*NEVER guide with this particular company
My husband and that I arranged a all-inclusive vacation holiday with Rebecca Kinne in the Murfreesboro TN office. We settled entirely for the a vacation in Jamiaca. We came in Jamaica good, nevertheless, Hurrican Gustov struck the area your day we were designed to abandon. The whole airport was turn off and also the only method to talk was via email. We approached Rebecca via email ans she mentioned that she arranged us on 2 trip, only incase we were not able to obtain out. We visited the airport a day later, endured in-line for nearly 2 hours, just for Air Jamaica to inform us they didn't have people within their program. We were surprised! The airport was mayhem! We'd to remain in a resort that evening, and try to venture back again to the airport the following norning.
We got for the airport on Saturday morning, and also the flight established, once more that people weren't reserved. This had converted into a headache. We weren't ready to obtain a mobile phone sign, therefore an extremely good stranger let's utilize his to contact AAA. Shocker. They are closed about the weekends. It sent us to a different quantity and also the individual about the different finish informed us to "maintain tight" plus they might email us and obtain us on another trip. After 2 hours of resting within the airport, I'd no additional option than togo forward and guide one of the ways seats to obtain us out-of that dirty nation.
$1600 later, and three times later, we were eventually home. We sent and named Rebecca to get her to assist us get our money-back! She NEVER replied and her organization left us large and dried. We eventually got sick and tired of being overlooked, and offered them one last opportunity to solve this problem. They didn't react.
We wound up getting them to courtroom, which, they employed their lawyer to visit test. We offered our situation, and also the judge essentially stated" TOO-BAD".
At this time, we'd previously committed to over $1900.00 and time-off of function
I'd think hard about choosing the corporation and that I believe they're large fraud artisits and therefore are NOT worried about how they handle clients.
Rebecca is just a worthless person who doesn't comprehend the real ideals of Customer Support.
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