I want your help with Circus. I'm a Travel Agent; I reserved Valerie Echezuria as my first client on the sail that sailed on July 26th about the Tale (Report #89J4X8). She's ALS, Lou Gehrig’s illness, and it is almost completely paralyzed. It was to become her last Hoorah. While she first reserved, she was obtaining an internal cottage and that I was cited the cost having a $120/pp up to speed credit. She chose to have a porch so she might smoke. I had been cited the cost to get a deck cabin, I had been informed it had been an obstructed view, which there might be the on board credit. After speaking with Valerie She questioned of a discount to be more than 55, I named Carnival and was informed the elderly savings allocated for that sail were out of stock. I told Valerie that and he or she nevertheless chose to guide the porch.
Valerie has delivered from her sail and he or she wasn't provided her on board credit. After I named nowadays to discover what went wrong, first the individual I spoke to did not understand what credit I had been referring to. I spoke towards the people in the Unique Hotels table that publications for individuals requiring convenience and so I named them (at #70025). They understood what I had been referring to but stated this scheduling wasn't reserved under this price.
Valerie actually had a good time, but was relying on that vessel credit. She'd prefer to proceed again (again) before she's completely paralyzed. Is there any help you are able to share with me? I actually donot understand who to keep in touch with next, or if it'll make a difference. She was due that credit.
I've tried working-this out with Judy Rowe CCL, but her reaction was & "Our recommendation will be certain as time goes by the broker is confirming what real marketing she's booking, before completing the booking".
I truly hate to begin my connection with CCL in this way, but Valerie was my 'Visitor' and therefore she's due that which was provided.
Our company name is AccessABILITY Journey and also the marketplace I'm targeting is individuals with DissAbilities I've a comprehensive history of this type and that I am not scared to combat for my visitors/clients.
Despite the fact that Valerie wasn't obtaining the same chance, with this vessel. (Not having the ability to visit all the locations), She'd prefer to proceed again, ASAP. Every day is yet another evening with less abilities.
We'd appreciate any help, anybody could possibly offer.
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