Complaint / Review
Alliance Reservations Network
Ripoff on nonexistent internet travel booking

Buyer beware!!!
This complaint is with respect to nonexistent travel agency-like activities. The company mentioned: Alliance Reservation Network, a travel agency which publishes on Google for international travel, has guaranteed booking for hotels where no booking actually has taken place and the hotel did not acknowledge the company ever contacting it or made any prior or current business with that company.

After numerous attempts to reach the company and discuss the situation, PRIOR to the trip, they guaranteed they will speak to the hotel and ensure it will be resolve, but as I reach the hotel, the company never called the hotel to resolve the problem. Upon return, the company FAILED to refund any booking fees paid to it and has been uncooperative with me as the customer.

This company appears to false advertise hotels with which it does not do any direct business. It received numerous complaints from various customers. I WOULD CAUTION ANYONE FROM USING THEIR INTERNET BOOKING ENGINE.

It looks as if the BBB of Arizona rates this company as A-rated. This is meaningless and the only facts that matter are the legitimate concerns of consumers (like those posting on this website). BBB rating is a rubber stamp with no meaning in this particular case!

Eran
Washington, District of Columbia
U.S.A.