I just realized that I too had been charged a monthly fee of $12.99 for which I did not authorize. I called 800-290-8603 and they quickly cancelled my "membership". I insisted that I get refunded for the amount that was taken from my account. Another person was contacted who said that they are only authorized to go two months back. I said that I wanted to speak to his supervisor and an individual named Robert Lee, employee number 34143, said that he would provide a full refund that would be realized in my bank account within 7 days. Thanks to the previous complaint from a lawyer, I followed his lead and hopefully acheived the same result. It remains to be seen if they actually do provide the refund.
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