On 11/11, I was reviewing my checking account and noticed a deduction for $99.49 on 11/10 that I had not authorized. I immediately called my bank to get the number of the company who charged my account and then I phoned them directly. I do not know to this date HOW I applied for anything with this company. Until this unauthorized charge I had not even heard of the company. I thought it might have been a keystroke error however, upon revieiwing my internet site history, no "PMC" showed up. I looked up the site and requested an immediate refund for the amonunt deducted and then I followed up with a phone message to the number given by my bank. I explained the events to a customer service representatve named "Pink" on 11/15 (the first time I was able to speak with a person). She insisted that I had applied for this membership, despite my repeated comments that I did not even know what PMC was or what they sold. I explained that I struggling financially and was in no position to apply for any type of membership and that this deduction overdrew my bank account. She again insisted that I had applied, then verified my on-line email refund request. She stated that it would take 15 days to confirm my deduction had "gone through". I told her that my bank had already confirmed payment had been deducted and it was an electronic transaction that should not require any additional time to "go through". Pink insisted that a 15 day confirmation was needed prior to me getting a refund. I have phoned several times after the 15 days only to be told EVERY time that I needed to leave a message and someone would get back to me. Finally spoke with a person week of 11/18 who stated it would now be 30 days. At that point I told them that I would report them to the Better Business Bureau and insisted to speak with a supervisor. I have left messages every other day since then and have yet to speak with someone. My money has not been refunded and today is the 31st day since the initial unauthorized deduction from my account. My next step is to make them aware that I plan to follow-up with the BBB and take legal action.
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