I booked a 7 night vacation package to Cancun on Airtran website which ended up being really through Travelocity. (The 5 night trip was more than the 7 night, that is why I booked it for 7 nights!) When I got my emailed itinerary it was for a 5 night trip. I did not print my paperwork until Thursday (I booked it Wednesday night) & I really didn't look at it until Friday.
When I called they offered to cancel it for $1100.00 non refundable fee. It is Travelocity policy to be unable to make changes even if the airline & hotel allow it. I have nothing that says the trip I booked was for 7 nights, all I have is the itinerary they sent me. I know I booked for 7 nights because I read over the confirmation page to my husband over the phone and it said from Tuesday, July 21 to Tuesday, July 28, plus I had a problem with my payment info going through so I rechecked it 3 times.
Still they would not fix it. One supervisor, however nice she was, said she could not do anything about the airline portion and the next supervisor could do something about the airline portion but charged me for more nights of the hotel. He also could not guarantee me a seat on the Tuesday flight back home, which he thought was acceptable for me to get stuck in Mexico, but I didn't.
He could get me a flight on Wednesday if he could get Airtran to agree to reissue at no charge, even though the flight was cheaper on Tuesday (no refund either). Next he said I would have to pay for the 3 nights for the hotel at $377.00. But I had already paid for 2 of those nights in the 7 night package I originally booked (?). After about 6 hours on the phone, I was totally exhausted and ill. I gave up and agreed to pay the 377.00 for the 3 nights hotel.
After he got Airtran to agree to the change, which he had said he doubted they would do, he said he had made a mistake and the hotel was actually 565.00. He had already changed my flight so I didn't feel I had much choice but to pay the 565.00. The end result is that I paid $2,398.80 for a trip that should of cost me (& still is available today for) $1865.24. The eight day package, today, would cost $1898.72.
Approximately $500.00 difference than I originally agreed to pay for the 7 day trip I know I booked. I am so sick over the whole thing. I feel like I have been ripped off big time and spent about 12 hours trying to get it straight. All of that happened last night & today I am still very unhappy about it all. My credit card company advised me to cancel the trip and dispute the charges I would readily file a dispute if I had anything that showed I had booked the 7 day trip in the first place, but all I have is the itinerary they sent to me.
I went to the Airtran website today & printed my same original trip but it is not the exact amount I was originally charged either even though it was close. I am still considering disputing the charges and taking my chances that it will work out. I'm not sure what I should do, or what I can do. I have also written letters to corporate headquarters in hopes that someone will believe me and do the right thing. I'm afraid if it's like this before I even take the trip what else will happen?
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