Usacomplaints.com » Traveling & Tourism » Complaint / Review: Travelocity.com - Vegas Flight & hotel package - Travelocity.com. #1054116

Complaint / Review
Travelocity.com
Vegas Flight & hotel package - Travelocity.com

My wife and I booked 2 Round-Trip Tickets from Minneapolis to Las Vegas as indicated below:

Wed, Apr 17 Online check-in code: V9DGGW
Depart: 09:57 pm
Arrive: 11:25 pm Minneapolis, MN (MSP)
Las Vegas, NV (LAS) Spirit Airlines, Flight 763

Sun, Apr 21 Online check-in code: V9DGGW
Depart: 12:35 am
Red-eye
Arrive: 05:30 am Las Vegas, NV (LAS)
Minneapolis, MN (MSP) Spirit Airlines, Flight 612

Part of the package was our hotel as seen below:

1 Room, 4 Nights
Confirmation number: 10169622949
Mandalay Bay Resort & Casino
3950 LAS VEGAS BLVD SOUTH
Las Vegas, NV 89119
1.702.632.7777

Check in: Wed, Apr 17
Check out: Sun, Apr 21
Room 1: Deluxe Room King or 2 Queens (2 adults)

We realized after purchasing this package, that our flight actually leaves on Sunday Morning, versus Sunday night at midnight. We further realized that we are getting charged an extra nights lodging, because our flight is scheduled to leave at 12:35am on Sunday Morning.

We called Travelocity to see what they can do and file a complaint. Of course, they indicated that their sale was final and there is nothing else they can do. It just goes to show you that you should not book through a company like Travelocity. Little tricks like booking you for an extra night because your flight leaves 35 minutes into the next day is ridiculous. We pay for the extra night, but don't get to sleep at the hotel. Ridiculous.

This is the last time I will use Travelocity. Why do business with a company that operates this way.

Very disappointed.


Offender: Travelocity.com

Country: USA

Category: Traveling & Tourism

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