I had almost the same experience as the poor lady with her rip off. Bill Hamburg told her he would send 2 limos instead. Well, that's not what she wanted. Yet - in his mind, he solved the issue. Same thing with me - He gave me 2 options less than 24 hours before the event 1. Use the limo I ORDERED and he'll get me to my dinner reservation one hour and fifteen minutes late or 2. He'll send a "nice vehicle"
What choice did I have? Well, the nice vehicle sucked, was cheap and uncomfortable.
Oh yeah - he also offered me an extra hour free. I really don't need to drive around an extra hour and not in a shabby vehicle. The limo's cooler - was an Igloo they threw in there.
This is a guy who knows no customer service. Do not use them.
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