We booked a flight from Houston to Shanghai via San Francisco. I used online check-in and arrived for my flight about 2 hours prior to departure. I spent over an hour getting front of the check-in line. Once at the front, I was told in an impolite manner that we had to wait for 2 more days because we were too late and other flights were overbooked, but they also mentioned our flight was oversold by 17 passengers. I told the employee that we were at the airport long before the scheduled boarding time and the unusually slow line progression is the reason for being late.
We were obviously bumped from our flight in order to accommodate those paying a high, last minute fare. We were late because they intentionally delayed the line from moving in order to avoid compensating us with a travel voucher, as is standard airline practice. We did all the right things and followed published guidelines, but UAL screwed us in favor of other passengers and then had the nerve to blame this entire matter on us. As a result, I am out hundreds of dollars in a non-refundable hotel room and connecting flight and have been offered no apology or offer of compensation from United.
Do not use United Airlines.
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