In the begining of March my wife and I attended the Carl Casper Auto Show in Louisville, KY where she signed us up for a drawing for a free Disney vacation. A couple of weeks later I received a phone call. The female on the other end asked if I was sitting down and then told me that I had won a Disney vacation. She acted upset that I was not suprised. I asked her how was I to know that she wasn't someone running a scam. (Turns out she was.)
She assured me that she represented a credible company then went on to explain to me how they give these vacations away. My wife and I were to tour some hotels or resorts and then tell our freinds how great they were. All I had to do was pay $399.00 for this package up front. Some free vacation! I ended up telling her that I was not interested and could not afford it and hung up the phone.
She called back a few minutes later. This time I was told that all I had to pay was 50% up front, and if I wished to cancel I could do so at ANY time and receive a full refund.
Like a fool, I ended I handed the phone to my wife and allowed her to purchase the package over the phone. This was on March 27.
Over the past year I've realized that I'm not going to be able to aford to go on this so called free vacation. Especially after losing my job a couple of months ago. On March 25 I called for the refund that I was told I would get at anytime. They told me that I was only able to receive a refund after the first 30 days of the purchase. Then they played a recording of my wife purchasing the package over the phone and no where did they mention anything about their refund policy to her. And this recording is supposed to be some sort of legal contract apparently.
When my wife talked to them the woman on the phone called her stupid and ignorant. How's that for customer service?
These people will lie to you and tell you that you are not obligated to go on one of their vacations and that they will refund your money at anytime just to get to your hard earned money.
Beware of We Tour America and the President John Hummell, who also was the owner of Grand Vacation Getaways which is now out of buisiness, and has had numerous complaints filed against them. These people will take your money and laugh in your face and apparently what they do is legal! God bless America.
Justin
louisville, Kentucky
U.S.A.
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