I had purchased a package from Bookit.com on March 29 for a total of $684.12. This was for hotel accomodations at the Canto Del Sol Plaza Vallarta in Puerto Vallarta, Mexico for 4 nights from April 7 to April 11. The confirmation I received states there is 1 Guest and 1 Adult. The names it is reserved under is Amit Solanki and Geeta Solanki. Upon arrival at the hotel, we had no problems checking in on April 7. On April 9, upon arriving back at the hotel after a tour, we found out we had been locked out of our room. The front desk at the hotel informed us that we need to pay an additional $300 because the confirmation from Bookit.com has 2 names in the reservation but they only charged me for one person. I then called Bookit.com via the Canada number the hotel provided (850-234-8887) and spoke with Megan. She informed me that the reservation was made for only one person, but I let her know that it was impossible because there are 2 guest names in the reservation. After an hour of debate, she stated she would have her manager call me back in our room at 11pm eastern (10pm central) to discuss further. My husband and I returned to our hotel room by 9:30pm central after having to cancel show tickets for that evening in order to resolve this issue. We never received a phone call and were in our room until 9am the next morning. We had another tour we went on that day (April 10) and upon returning, we were locked out of room once again because the hotel was demanding $300 to be paid before allowing us to re-enter. I called Bookit.com once again at the same number and spoke with Sally who informed me that their records stated someone had already tried to call us which was not the case because we never received that call. Then for another hour I explained that the reservation was made for 2 people and that is clear by the number of names it was reserved under, clearly stating Amit Solanki and Geeta Solanki. I also let her know that I should not be responsible for the additional $300 because I reserved the room correctly. She accused me of wanting free money and they would not be paying the additional $300 because I am the one who did not enter the information correctly. I told her that is impossible, because when I entered two guests online, the next screen prompted me to enter in both guests' names. That is why the reservation clearly has two full names under it. If Bookit.com did not quote me correctly, then I should not be responsible for any additional charges. I then asked to speak with a manager (Benjamin) who spent another 30 minutes arguing with me and accused me of intentionally being dishonest so that I could get free money. I got extremely angry and asked him how it is possible that the reservation has two names in it. He claims that I entered in both names for only one guest. This is definitely not the case and as I just verified, the website defaults to 2 adults.in addition, I would not have been able to enter in 2 full names in the reservation had it been for only one person.in the end, Benjamin hung up on me and we were forced to pay the $300 to the hotel in order to return to our room. This was a very frustrating experience. The people from bookit.com were extremely rude, very unprofessional and ruined our vacation.
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