On March 10 I booked a Vacation Package including two round trip flight tickets and one room for 4 nights at the Castle Hokele Suites Waikiki through Bookit.com. The reservation was for myself and my friend Anna Baran from Los Angeles, California to Honolulu, Hawaii. We arrived at the hotel at 2.30 am on April 3rd where we were informed about two rooms being reserved under my name. I explained to the receptionist that I had booked one room only and I had showed her my Vacation Package Voucher for one room reservation. She told us that according to her records we had two rooms under my name that were included in the transaction. We stayed until April 6th in two rooms and departed on time.
On April 28th I noticed two overcharge transactions for a total of $597.92 posted on April 8th and a late fee from my bank for the amount of $39. The late fee was associated with the overcharge because I was not aware of this additional transaction.
On April 29th I called bookit.com to resolve the origin of the unauthorized charges. The representative was helpless and transferred me to the supervisor who mentioned that bookit.com would call me back within 2-3 business days. After 3 days Melody Bowling from Bookit called me and explained that the hotel receptionist had committed a mistake and that is why we were given an extra room. She stated that the hotel would cover 50% of the charges in next few days and that bookit.com would not cover the rest of the charges. I have not seen any reimbursement transaction for the next 10 days and I made several attempts to resolve this issue through phone conversations with the hotel and bookit.com. Ultimately, I spoke to the hotel manager Norman and inquired about the reimbursement. I was also curious how had they got my credit card number since I did not give them one and did not authorize the transaction. Norman explained that the hotel got my credit card number from Bookit.com and that Castle Hokele Suites Waikiki would not reimburse me.
I have been left with two unauthorized credit card transactions which I have not been aware of. These resulted in an overcharge of $ 597.92 on my credit card account which negatively impacted my so far excellent credit score. Neither bookit.com nor Castle Hokele Suites Waikiki could help me in resolving this issue.
I am seeking an explanation of the unauthorized credit card transactions and a complete reimbursement of $597.92 charges.
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